CANCELLATIONS REQUESTED 10 DAYS BEFORE BOOKING WILL BE REFUNDED. IF YOU BOOK A TOUR WITHIN 10 DAYS, YOU WILL NOT RECEIVE A REFUND. CANCELING YOUR RESERVATION AFTER THE 10 DAY WINDOW IS NON-REFUNDABLE. THIS INCLUDES ARRIVING UNDER THE INFLUENCE OF DRUGS OR ALCOHOL, ARRIVING LATE, EXCEEDING THE WEIGHT LIMIT, FORGETTING YOUR ID, NO SHOWS, PERSONAL EMERGENCIES OR PERSONAL MISHAP. If ORIGINAL Tiki Tours℠ has to cancel the reservation due to inclement weather or any other reason, you may reschedule or receive a refund. Weather cancellations are determined only by ORIGINAL Tiki Tours℠. Weather must be inclement at our location at your specific scheduled time. No exceptions. Thank you for understanding our policy.